SHIPPING AND DELIVERY COSTS OF PRODUCTS
Mezcal María Dolores will send the products purchased by the User to the address specified by the User for this purpose as long as said address is within the coverage area communicated by Mezcal María Dolores.
The delivery time begins from the confirmation of payment by the bank, online payment platform, or Collection department of Mezcal María Dolores.
The products will be sent and delivered to the User by third parties (hereinafter “Transport Companies”). By virtue of the foregoing, the User agrees to submit to the delivery policies of the Transport Companies for the shipment and delivery of the products, which are incorporated by reference to these Terms and Conditions of Use.
The term described on the Site is an estimate. Thus, it is possible that such term may change for reasons of logistics and force majeure. In the event of any unforeseen event or force majeure that may delay the delivery of the products purchased on the Site, Mezcal María Dolores will be exempt from any liability at all times.
In the event that the User has not received the products within the period stated by Mezcal María Dolores, he/she must contact the Company through the customer service center.
The cost of freight will be added to the value of the purchased merchandise and will be calculated and informed to the User before confirming the purchase. The cost of freight may depend on factors such as the total weight of the merchandise, the distance and the type of delivery, and may be modified by Mezcal María Dolores at any time without prior authorization from the User.
At the time of delivery, the person receiving the merchandise will be asked for official identification (voter ID, passport, FM2 immigration form or driver’s license), so it is required to have this document on hand when delivering the purchase.
Mezcal María Dolores suggests that the User checks the integrity and quality of the products received at the time of delivery. If the User is not satisfied with the products, he/she is asked not to accept the delivery from the Transport Company and to immediately contact the Mezcal María Dolores customer service center.
